RoboCat Casino Privacy Policy

This Privacy Policy explains how RoboCat casino collects, uses, stores and protects personal information provided by players when registering an account, making deposits, requesting withdrawals or interacting with the platform in any way. By creating an account at RoboCat casino online, you confirm that you have read and accepted the terms described in this policy.

RoboCat casino operates under a Curaçao licence and processes personal data in accordance with applicable data protection legislation. This policy applies to all players, including those accessing the platform from Australia.

What information we collect

RoboCat casino collects personal information through several channels during your use of the platform. The categories of data collected include:

Information you provide directly

• Account registration data: Email address, password, date of birth, full name and residential address provided when creating an account.
• Identity verification documents: Government-issued photo ID (such as an Australian driver's licence or passport) and proof of address (utility bill or bank statement) submitted as part of KYC verification.
• Payment information: Details related to deposits and withdrawals, including payment method identifiers, transaction amounts and timestamps. Full card numbers are handled by payment processors and are not stored by RoboCat casino directly.
• Communication records: Messages sent via the Social Chat support system, Help Centre queries and any email correspondence with the platform.
• Bonus and promotional selections: The welcome bonus option chosen at registration and any subsequent promotional claims.

Information collected automatically

• Device and browser data: IP address, browser type and version, operating system, device type and screen resolution collected when you access the platform.
• Session data: Login timestamps, pages visited, game sessions played, bet amounts and session durations.
• Cookies and tracking technologies: Data collected via cookies placed on your device during visits to the RoboCat casino website. See the Cookies section below for further detail.
• Geolocation data: Approximate location derived from your IP address, used for compliance purposes including jurisdiction checks and localised content (such as the "Top Games in Germany" lobby section visible to players in specific regions).

How we use your information

RoboCat casino uses collected personal data for the following purposes:

• Account management: Creating and maintaining your player account, processing logins via email/password or PlayID, and managing account preferences.
• Payment processing: Facilitating deposits and withdrawal requests via the selected AUD-compatible payment methods (PlayID, Visa, Bank Transfer, Jeton, Skrill, Mifinity, crypto variants and others).
• Identity verification (KYC): Verifying player identity and age in compliance with anti-money laundering (AML) and Know Your Customer obligations under the Curaçao licence conditions.
• Bonus and promotional administration: Tracking welcome bonus selections, Bonus Crab credits, free spins balances, wagering progress and tournament participation.
• Platform personalisation: Tailoring the lobby, game recommendations and promotional offers based on your location, language settings and play history.
• Security and fraud prevention: Monitoring account activity for suspicious patterns, duplicate accounts or breach of terms and conditions.
• Customer support: Responding to queries submitted via Social Chat or the Help Centre, and maintaining records of support interactions.
• Legal compliance: Meeting obligations under applicable law, including responding to lawful requests from regulatory authorities.
• Marketing communications: Sending promotional emails, bonus offers or tournament announcements where you have opted in to receive such communications. You may unsubscribe at any time.

How we share your information

RoboCat casino does not sell personal data to third parties. Your information may be shared in the following circumstances:

• Payment processors: Transaction data is shared with payment service providers (such as PlayID, Jeton, Skrill, Mifinity and crypto network operators) to process deposits and withdrawals.
• Identity verification providers: KYC documents may be processed by third-party verification services operating under data processing agreements with RoboCat casino.
• Game providers: Gameplay data including bet amounts and session history may be shared with software providers whose games are hosted on the platform, for the purpose of game operation and dispute resolution.
• Regulatory authorities: Personal data may be disclosed to Curaçao licensing authorities or other competent bodies where required by law or licence conditions.
• Fraud prevention services: Account data may be checked against fraud prevention databases to protect the platform and its players.
• Group companies: Data may be shared within the RoboCat casino corporate group for internal administrative purposes.

All third-party recipients of your data are required to handle it in accordance with applicable data protection standards.

Data retention

RoboCat casino retains personal data for as long as your account remains active and for a period thereafter as required by legal and regulatory obligations. KYC documents and financial transaction records are typically retained for a minimum of five years following account closure, in line with standard AML compliance requirements. Account data may be retained for longer where there is a legitimate legal basis to do so.

Your data rights

Depending on applicable data protection law in your jurisdiction, you may have the right to:

• Access: Request a copy of the personal data held about you.
• Correction: Request that inaccurate or incomplete data be corrected.
• Deletion: Request that your personal data be deleted, subject to legal retention obligations.
• Restriction: Request that processing of your data be restricted in certain circumstances.
• Objection: Object to the processing of your data for direct marketing purposes.
• Portability: Request a copy of your data in a portable, machine-readable format where technically feasible.

To exercise any of these rights, contact RoboCat casino via the Social Chat button or through the Help Centre. We will respond to data rights requests within the timeframes required by applicable law.

Cookies

RoboCat casino uses cookies and similar tracking technologies on its website. Cookies are small text files placed on your device when you visit the site. They are used for the following purposes:

• Essential cookies: Required for the platform to function — session management, login state, cashier operations and game loading.
• Functional cookies: Store your preferences such as language selection (e.g. English), currency setting (e.g. AUD) and lobby filter choices.
• Analytics cookies: Collect anonymised data about how the platform is used — pages visited, session length, game categories browsed — to improve the service.
• Marketing cookies: Track visits from external sources (affiliate sites, search engines) to attribute traffic and, where applicable, personalise promotional offers.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of the platform. A Cookies Notice is linked in the RoboCat casino footer.

Security

RoboCat casino implements technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. These include encryption of data in transit, secure storage of account credentials and restricted internal access to sensitive player information. No data transmission over the internet is entirely risk-free; however, we take all reasonable steps to protect data held on our systems.

Children

RoboCat casino is strictly for players aged 18 and over. We do not knowingly collect personal data from anyone under 18. An 18+ indicator is displayed at the base of the registration screen. If we become aware that a minor has registered an account, that account will be closed and all associated data handled in accordance with this policy and applicable law.

Changes to this policy

RoboCat casino may update this Privacy Policy from time to time to reflect changes in the platform, legal requirements or operational practices. Updated versions will be posted on the website with a revised effective date. Continued use of the platform after changes are posted constitutes acceptance of the updated policy.

Contact

For any queries relating to this Privacy Policy, your personal data or your data rights, contact RoboCat casino via the Social Chat button on the website or through the Help Centre linked in the footer navigation.

FAQ

What personal data does RoboCat casino collect from Australian players?

RoboCat casino collects account registration data (email, name, address, date of birth), KYC documents (ID and proof of address), payment transaction data, session and gameplay data, device and browser information, and any communications submitted via support channels.

Does RoboCat casino sell my personal data?

No. RoboCat casino does not sell personal data to third parties. Data is shared only with payment processors, identity verification providers, game software providers and regulatory authorities where required — all under data processing agreements.

How can I request deletion of my RoboCat casino account data?

Contact RoboCat casino via the Social Chat or Help Centre to submit a data deletion request. Note that certain data — particularly KYC and financial transaction records — must be retained for a minimum period under AML and regulatory compliance requirements, regardless of account closure.

How does RoboCat casino use cookies?

Cookies at RoboCat casino are used for essential platform functions (session management, login state), functional preferences (language, currency), anonymised analytics and marketing attribution. Cookie preferences can be managed through your browser settings.

Is my payment data stored by RoboCat casino?

Full card numbers and sensitive payment credentials are handled by payment processors (Visa, PlayID, Jeton, Skrill, etc.) and are not stored directly by RoboCat casino. Transaction records (amounts, timestamps, method identifiers) are retained for compliance purposes.